Seems all FNB does is LIE!!

I am VERY DISAPPOINTED!!! This won't be a professional complaint or whatever because I AM FED UP!! Last time I wrote a complaint and got a lot of apologies from almost every department etc etc etc. Your apologies mean NOTHING if you do not correct your mistakes. I would have added the reference for my previous complaint but I see it has been removed. BRILLIANT! The complaint stated: "FNB messed up! I ordered a laptop (Lenovo G5080 i5) and I had a speedy delivery. Received it on 4/3/2016 and had to format it 3 times by 10/3/2016, also the same day I called repairs, which means they sent me a faulty laptop. After collection on the 14th I waited anxiously up until 8/5/2016 after calling several times to track progress. I received an SMS saying the courier will contact me for delivery. Nothing happened. I called them again and they said they were just out of stock they will get back to me. Still nothing. Calling headquarters this time to find out what was going on and when I can expect my product, I was told \sorry for the inconvenience, but the contract must be cancelled due to the fact that the laptop is discontinued.\" I mean HELLO I told you it was urgent I am a student. So anyway I almost had my say and told them that they WILL pay back the money I spent which is fair, but then I was told that they will not cover the courier expenses which I feel is a little unfair, but okay. But my main concern is the dishonesty by holding back information that I should have been made aware of. I, again, ordered another laptop from FNB online and hopefully I won't have the same trouble again" Right. Now. I noticed on my online banking that I was still paying for the laptop even though it had been "cancelled". I phoned headquarters on the 15th of April and they said that it had been listed for removal and it will be off of my account on the 18th of April. Well guess what!! It's the 24th of April and I'm still paying for it! FNB makes promises and just feeds me a load of **** and I'm getting sick of it!!!!