Seemingly impossible to update fica documents even after a branch visit still struggling

I have now been trying endlessly to update my FICA DOCUMENTS. I send the documents in August, then drove to a branch , had to redo them yesterday and had to reset it today. So 4 times in a row but I must just redo it all the time and has been informed yesterday that my account will be placed on hold. I don't know if anything in this country actually still works properly