See to Finish

I had requested a downgrade from Premier Cheque account to Gold Cheque on 2 March 2019. I followed up with the bank over the phone countless times only to be told the downgrade has not been done. I then went to the branch to follow only to be told my request was not done. It is April now, the downgrade has not been done. I am disappointed at the service I am getting at FNB, to add to my woes, I lost my bank card 2 weeks ago, they can't give me a replacement card because they still have not downgraded my account. I am just beyond ****ed with how they are treating my request.