SS
Seshnee S
1 reviews | Active since Oct 2012
18 Sept 2023, 10:35
***** security protocols
We have experienced ***** on our FNB CC. I am now of the opinion that FNB has inferior security protocols due to other incidents I have heard of. Amounts were debited and even though logged within an hour of these *****ulent transactions being identified, they have yet to resolve the issue (a month later!) If you cannot get your security right, at least assist your customers especially since you cannot keep the funds safe enough.
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Replies (2)
FNB (First National Bank)'s replyOfficial
18 Sept 2023, 11:12Good Day Seshnee Seetaram,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,
FNB (First National Bank)'s reply18 Sept 2023, 11:12
Official
Good Day Seshnee Seetaram,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,
SS
Seshnee S's updateReviewer Update
19 Sept 2023, 13:50This was looked into and resolved without any discussion with me! In my opinion this is not RESOLVED.
SS
Seshnee S's update19 Sept 2023, 13:50
Reviewer Update
This was looked into and resolved without any discussion with me! In my opinion this is not RESOLVED.