1 reviews | Active since Jul 2011
Security priorities all wrong
I sent my private banker an email inquiring about 2 entries on my current account that I know nothing about. I expected an email reply, instead I get someone phoning me on a public holiday offering to assist but needs my card no. I then get asked by computer voice to enter my card pin no on my phone. For a query on my account????
I do not punch in my pin no on my phone. Your lady phones me and asks me security questions. How do I know she is from FNB? it is an 087 number. How can I verify her position?
I am not happy.
Good Day Andy ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Andy ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***