Security concern

Over the past two days I have been trying to remove third party signing rights over my account.

After being advised yesterday over the phone that my matter was attended to and the rights withdrawn, I find today that the previous signatory’s full account details are now showing up under my online banking profile.

When trying to enquire today, Ive been advised that I need to go into a branch to withdraw the signing rights. This is contrary to the advice I received yesterday where i was told via secure chat that i could attend to the matter telephonically and was actually advised later telephonically that it my matter was attended to.

I am not sure how another persons banking profile can show up on my account without the necessary authorizations in place. This is a serious security concern.

My call was cut off twice, and there has been no attempt from FNB side to call me back. I understand that employees are working remotely and these are tough times, but FNB please get your house in order with the advice being given by your consultants. I feel like I am being sent from pillar to post.