Security

I went to my FNB branch (PTA NORTH) in the beginning of March2015 to request that they remove one of my old mutual policies as security for the business overdraft., which they requested when they gave me the overdraft. My business manager sent Ms S Jamaldine an email with my request. It has been 2 months with no reply from her, I went again in April 2015 for the same request and still no reply, i went again on the 26th MAY 2015 to see the progress but she still hasn't rep**** to our requests. Things cannot be like this, the service i have been given is *******. <br> <br> FNB Do something about it, i cannot wait this long for a reply. when they accepted the requestes they did not take this long why should they do so when i want my policy back. The overdraft is only R23000 at this present moment, the value of the security is more then R100 000 does that warrant them to keep all 3 policies as security for their R23 000? <br>