1 reviews | Active since Jul 2018
Secured .PDF Statements, What a Feature
It has come to my attention that since November 2017 all pdf statements I download through your online banking portal regarding my FNB business account are locked and un-editable. This has resulted in me having to use third-party online services that require me to upload the documents to their server for processing and can then be re-downloaded. This will mean that on their server lies copies of my business banking statements now! All because FNB' rated "the best online banking in South Africa" is causing the unnecessary security breach that this feature is causing.
Good Day Luke Beart ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Luke Beart ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***