Securechat

This would be the frustration to get a my loan agreement(not arrangement)

Are you able to assist with the agreement as well? Still within the tunound time and the request has been sent already. I will put you through to our collections department to assist you with the loan arrangement . It's not a collection It's my initial loan agreement I did not receive Kindly note the department has the system to assist with your agreement ,Just a moment while i connect you to the relevant department. You have been transferred to Collections FNB Loans All our service advisors are currently occupied. You are number 2 in the queue. Hello, you are now chatting to Pretty. Kindly note that some of our service advisors may be working under supervision in terms of FAIS. Good day, I am your FNB Banking App Advisor Pretty Nkosi. Does your inquiry match any of the below items? Payment arrangement, balance inquiry, account inquiry, settlement amount.

Hi there, I requested my loan agreement I took out a new loan and did not receive my agreement, I'm not sure why your colleague Vimshana put me through to collections??? Thank you for the chat,please confirm email adress. Thank you it's *** Thank you for chatting with Pretty. If there is anything else we can assist with, please chat to us again. ??? You will now be routed to a service advisor to assist you further. Thank you for contacting your team of service advisors on SecureChat®, we will help you as soon as the next service advisor is available. You are number 9 in the queue, thank you for your patience. To receive notifications once you are routed to a service advisor, please ensure your notifications are enabled for the App in your phone settings. Hello, you are now chatting to Lungile. Kindly note that some of our service advisors may be working under supervision in terms of FAIS. Good day Maegan, I trust you are well Lungile , I am highly highly annoyed at pretty Nkosi from your loans dept I hope you are well lungi She ended the chat without even seeking to help me . Are u able to put me through to someone who can send me my loan agreement via email afor my new loan please A moment please All our service advisors are currently occupied. You are number 2 in the queue. You have been transferred to FNB Loans Helpdesk Hello, you are now chatting to Nonkululeko. Kindly note that some of our service advisors may be working under supervision in terms of FAIS. Good Day you are through to FNB Personal Loans Chatdesk. How would you like me to assist you with your loan today? Hi there, I requested my loan agreement I took out a new loan and did not receive my agreement,

Are you able to send me my agreement Meagan, please contact our sales desk on *** option 2 for assistance. Their operating hours are 08:00-17:00 Monday to Friday. Why would I need to call? Also if that was the case and it can't be emailed, why did the 3 previous agents say so?????

Still no response to the above except getting cut off or transferred!!!! I'm done with this bank