MS
Mtswene S
1 reviews | Active since Feb 2021
08 Jul 2022, 11:50
Secure chat useless
I have two Connect SIM cards, one with their allocated minutes and one that is prepaid, I then requested that they switch the SIM cards and allocate to the prepaid and vice versa. I was told that they can’t, but there was a month when it was done without my consent.
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Replies (2)
FNB (First National Bank)'s replyOfficial
08 Jul 2022, 12:55Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Best regards,
FNB (First National Bank)'s reply08 Jul 2022, 12:55
Official
Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Best regards,
MS
Mtswene S's updateReviewer Update
25 Jul 2022, 09:15This matter has still not been resolved, exactly how long does it take.
MS
Mtswene S's update25 Jul 2022, 09:15
Reviewer Update
This matter has still not been resolved, exactly how long does it take.