Secure Chat - No Face, No Voice, No Consequences

Waiting for my expired cheque card to be delivered 6 days gone. Decided to contact the securechat on the online banking and got hold of somebody named Ayanda Mbatha. The card should take 5-7 days. The lady just argued that tomorrow is day 7 for the whole conversation. I am sure I am not getting the card tomorrow because nobody called and scheduled a delivery. I have never received so much attitude on a secure chat from a company that I pay to give me service before. Absolutely disgusted at the tone and attitude of the conversation. Even after advising that I find the service poor, the lady says ' how is it poor service if I am telling you the facts?' Clearly FNB needs to spend some money on Customer Service Training in this competitive banking environment.