Secure Chat - No

When you contact FNB they suggest you use the Secure Chat function. I do not suggest that route. Not sure if telepathically is better either.

Firstly you wait long for feedback, as if they are assisting more than one person at one time. Secondly you get connected from one section to another continuously.

When you try to phone them, the same happens. I was transferred three times and still could not get the issue sorted.

I just need to get sorted and move forward to transact on all the accounts I am linked to - I do not think it is that difficult.