Secure Chat needs to be IMPROVED asap

FNB’s “Secure Chat” This is one of the services on the app that is absolutely of NO VALUE. Another unsuccessful attempt at using bots / AI to deal with clients. Is there any human oversight? You might be interested if you listened to some of these chats. It is a joke! Out of frustration, I posed the question: “May I speak to a human?” Well, this was too much for Secure Chat to deal with. I was given the same limited options. Again, if you do not fall into the bank/AI’s options you are done for. Either delete this “service” or ask your AI geniuses to sort this out. It is a waste of clients’ time, data, and airtime. If you want to go the AI route, get your act together, FNB. If this service cannot give you an answer you are expected, whether you are at work and have no time to wait, to wait anyway. Your time is of no consequence at all. If no answer is forthcoming you receive a thank you for your call and they state they are very pleased to have helped you. Are you kidding me?? My goodness…unbelievable! R.Randall-Taylor