Secure chat MAJOR Fail

I have been a client of FNB for over 20 years and I am super irritated with the terrible secure chat service you now provide. Its USELESS to say the least. You have removed the little personal contact that was left completely. Phoning the Service desk is even more of a frustration as you need to speak to a robotic voice which transfers you to the wrong department and then you need to go through the process again. Come on FNB this is not the service I am accustomed to. I am a super disappointed client!