Secure chat is complete ****

Secure chat is complete ****... all I wanted to do was notify FNB I am travelling. It should take two minutes. Instead you input all the information and then they expect you to wait for some agent to confirm the same details and if you miss said agent by a minute they cut you off. How can something so simple be so complicated. I am also unable to use my credit card to buy airtickets which I why I got it in the first place and now one can tell me why. And it turns out, to order an easy account card you can only order said cards in the brach.. so what's the point of an app and why not say so when trying to order the thing on said app?