"Secure Chat" is a poor communication tool

FNB has disappointed me. I have always considered them to be a great bank with good service. The problem that I have is that FNB go to the trouble of sending an "In contact" notification, and when I tried to stop and reverse and irregular expenditure via the "secure chat", the system failed me. Perhaps it is because "secure chat " is not particularly user friendly. You are provided with options, non of which are relevant. Eventually you chose to speak to a consultant. after being placed on hold and asked security questions you are told you that you that you will be redirected to another department that deals with such matters, placed on hold and security questions again. They turn out to be the wrong people and you are sent from pillar to post and then the line drops out or you are asked how you experienced the help you did not receive. After another few call I felt that the matter had been resolved as the transaction was not visible on my transactions, but 5 days later it did go through. I then had to lodge a dispute which I am told can take 40 days to resolve. I must cancel my card to avoid further deductions. An exercise in futility. Come on FNB, you can do better.