Secure Chat for Premium sucks!
<p>It is horrible that one pays the extra fees for a service and dont get service. Secure chat does not work, wait for an hoir and still no reply. Number 55 in the que and still takes more than an hour!?</p> <p>Wanted to ask why i have not been receiving any ebucks since i opened my PREMIUM cheque account!?</p> <p> </p> <p>Always used to like FNB best out of all banks...</p> <p> </p> <p>Really disappointed</p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
I have logged a formal complaint on your behalf and have routed it to the relevant department for investigation and to provide you with feedback.
Complaint reference number ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
I have logged a formal complaint on your behalf and have routed it to the relevant department for investigation and to provide you with feedback.
Complaint reference number ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)