Secure Chat & FNB Transfer within Bank not as advertised

All the marketing around secure chat anytime of the day is just not true. I have now tried to connect with Bankers but is either kept online or just not answered and this is within working hours. And if they decide to answer they are not able to assist and just send me to the next person.

The second problem is that when you transfer monies from one account to the other within First National Bank, the same Bank, it is not available. Then they just decide because their system is not updating that there is insufficient funds and charges banking fees for the declined transaction twice.

I am really disappointed. I am in the industry that uses a lot of different Banks, and I must say, this is a first that my own money is not available.