Secure Chat Experience
Secure Chat functionality:
The last time I've had a positive experience with this platform was back in 2016 when I was abroad and had to speak to the Forex team.
It seems like getting any query resolved via the platform of the "changeables" is a frustrating experience.
I wanted to get through to the Fiduciary department and it simply takes forever for someone to assist you despite being "number 1 in the queue" and when life happens and you cannot glare at your phone screen all day waiting for them to respond they then respond.
The cherry on the top is that they can make you wait forever but dare you make their consultant wait for longer than a couple minutes they end the chat and you start the process from scratch.
So much for a positive experience in this regard.
Please try and do better and don't come back with an apology and foot note of escalating it to management because nothing happens!
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Best regards,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Best regards,
I was contacted by someone to assist but there referred advisor had zero customer engagement skills:
1. He could not even afford me the respect to type out my name in his communication; I was just another task he had to fulfill on
2. He conveniently had "system problems" which he could not contact me; why could he have not sent me a WhatsApp stating so or have a WhatsApp call
3. There was ZERO attempt to even pick-up the phone and attempt to call me when he came "online"
The Fiduciary services side of FNB's business is really disappointing but I guess when you are as big as you are, such complaints are simply not worth your time and effort.
So much for being a #changeable... absolutely laughable!
I was contacted by someone to assist but there referred advisor had zero customer engagement skills:
1. He could not even afford me the respect to type out my name in his communication; I was just another task he had to fulfill on
2. He conveniently had "system problems" which he could not contact me; why could he have not sent me a WhatsApp stating so or have a WhatsApp call
3. There was ZERO attempt to even pick-up the phone and attempt to call me when he came "online"
The Fiduciary services side of FNB's business is really disappointing but I guess when you are as big as you are, such complaints are simply not worth your time and effort.
So much for being a #changeable... absolutely laughable!