Secure chat does not have managers

Ok so I have come to the realization that FNB's secure chat is a joke by all means as all they can actually do is tell you which department to contact. So I asked the secure chat team of "bankers" for assistance and was greeted by Siphokazi Dyani who first informed me that I needed to contact the couriers to know the status of my credit card and then once I told him that they knew nothing about it being sent he told me to contact the credit application department and put me through, after not getting a response from anyone on the other end of the line I put down the phone. Ok so Siphokazi Dyani did ok, the issue was not resolved, but pointed me in the right direction, was friendly, the problem comes next.

Because I then had no airtime again again went to the secure chad and was greeted by Lettir Nkuna. I asked her if she can have someone from the credit applications department contact me because I had no airtime. She said no I need to call them. What kind of bank refuses to contact their customers to assist with queries? I then asked if her manager can phone me and was greeted with answers like "What are you looking for because you have to call" and even went as far as to be sarcastic with a "Secure chat does not have managers Fredrick" remark.

She is a very unprofessional in the way she addresses customers and shows no empathy to assist you in any way shape or form. I now flat out believe FNB refuses to call customers to save on something as simple as a phone bill as I see no other reason why a bank would refuse to assist someone who has an account with them.