Secure Chat Consultants dont know what they are doing

<p>Good morning FNB,</p> <p> </p> <p>Last week I requested a TFSA IT3S document for my normal share saver which took 2 min.</p> <p> </p> <p>This morning I requested the same, the consultant (Kamohelo Malakoana) did it in 1 min (but it was the wrong account). Then it took 20 min to explain him what I want.</p> <p> </p> <p>He then send me my overview for my full FNB portfolio (which was also wrong).</p> <p> </p> <p>Then I gave him account numbers as clearly he was lost.</p> <p> </p> <p>Then he said I must contact FNB shares if i want the document that I am seeking.</p> <p> </p> <p>Why last week the consulant helped me quickly and swiftly. The same department ... Today a nightmare.</p>