Secure chat agent **** and FNB can’t be bothered to even apologise

I needed assistance with a voucher I had won via FNB and the secure chat Cinga **** to me because they weee too lazy to actually earn their salary. Funny how the next agent helped me just fine, it was escalated to the relevant department and the very thing Cinga said “no one at FNB can do” was done!

I then complained to FNB, no response. A second complaint was sent with added information. Still no response

Is FNB ok with hiring lazy, *********** *****? Not a great combination for a bank! What else is Cinga lying about? What happened to “How Dan we help you?” Is that false? Should I take this matter further?