*********** SECURE CHAT

Why is it so difficult to get assistance from secure chat? There's only a small percentage who actually know whats going on,the rest have no clue. I am trying to get a bank statement or transaction history for the past 3 months,but they say its not available. But previously a agent was able to get it for me,clearly youll are employing *********** people. They are also very rude, they just cut you off and end the chat, is that how youll treat youlls clients ? Is that how FNB trains them to treat their clients?