Section 129 Unresolved Issue

Deart Roe***a Sarlie(FNB Premier Accounts),

In your correspondence, you have left no contact details, thus I'm using this channel.

The R293 outstanding amount now escalated to R793, was caused by NOT activating the FNB policies ON TIME...., which then caused the account to become in arrears. Please clarify this discrepancies for me as all the owed monies and deductibles went off the relevant accounts like clockwork and NOTHING was in arrears.

I await your speedy reply.