Second Unjust Account Blockage for Same Transaction (Case ***)

To Whom It May Concern,

I am writing out of complete frustration and exhaustion regarding the repeated and unjustified blockage placed on my account.

On Monday, 17 November, my account was blocked once again for the exact same transaction that caused a blockage on 5 October under Case Number: ***.

I spent WEEKS sending every document, every explanation, and every proof requested. After countless back-and-forth emails, the hold was finally lifted on 28 October, meaning your investigation was completed and the matter cleared.

So explain to me why, after you have CLOSED and CLEARED that investigation, I am now being forced to go through the same pointless process again—this time under a new case number: ***—for the exact same transaction.

To make matters worse, you are now asking me to resend the same documents and repeat the same statements you already have on file. This is not only unprofessional, it is unacceptable.

Your repeated blockages have now escalated to affect my other accounts—AGAIN—just like before. This disruption is directly affecting my business, my financial obligations, and my ability to operate normally.

I am tired, frustrated, and out of patience.

I need an agent or investigator to call me immediately or reach out to me by email with a clear explanation of what is going on, and why I am being investigated twice for a case you already cleared.

This constant back-and-forth is unnecessary, damaging, and shows a serious lack of internal communication on your side. I expect urgent resolution on this matter.

OLD CASE NUM-*** NEW CASE NUM- ***