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niki.nell niki.nell

1 reviews | Active since Aug 2016

23 May 2018, 20:07

second time,and still waiting for a response,what a "BANK!!"

So,this is the SECOND time I am writing a review towards this ****ty bank.. They respond quickly on Hello Peter to make themselves look fantastic,yet i am up until today still waiting for a response from their customer care service department,i honestly thought that they value their clients more than this but to wait 4 days to hear ANYTHING from "my bank",i am so disgusted!! I am obviously not a loyal customer or they dont value their customers as people but rather as dollar signs. So I will be taking my business else where to a bank that will value you me as a loyal paying customer,they should start making customer service a priorty because they are PATHETIC in that department. I think i have over wasted my money on this lot. Well done!!!!!!!FNB you have failed once again,guessing i should have expected that from you guys!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 May 2018, 08:54
Official

Good Day Nikita Nell,

Thank you for your feedback regarding the previous matter.

Kindly view your email that was sent on the 21/05/18 @ 10:50 to *** .

The message stated : Email Customer : ***, Subject : ***NF, Message : Dear Valued Customer, Thank you for your correspondence. Kindly be advised to provide us with your id number and contact number in order for us to assist you.

Please

Client Experience Team

Email address: ***

Tel number: ***

forward the above requested details to : ***

Regard,

Client Experience Team

Email address: ***

Tel number: ***

Please