Second TIME FNB !!!

Background: So I sold my shares and asked that the money be put in my easy account. I have a few accounts with FNB. 1 being a cheque account that is in the negative balance of over R7000, which I full intend on paying and closing. The other is my easy account, which is the account I am currently using for all my banking.

Now after I asked to withdraw from my tax free account I was told it would take a few days. I was expecting that as I am fami**** with the procudure. I spoke to a consultant that sounded like he was half asleep(I regret not getting his name). His responces was slow and delayed at times. I asked him to please make sure that the money goes into my easy account.

Guess what, they put the money into the cheque account thats in the negative. So the money got eaten up. This is the second time something like this has happened. I cant close the cheque account until its paid and they keep putting money in there when I dont want it.

So today I called the shares department and was told that they need to see who the consultant was as they have no records of it. How does that happen when the all calls are recorded, according to the voice prompts. So now the call center agent tells me she has escualted it and can't tell me when this will be resolved.

While this is happening I am standing in the Que at the Spar to buy food and nappies for my kids. So now I had to leave everything back. I get my Kids on the weekends and now I cannot even provide for them.

I have been with FNB for year but I cannot wait to move. Please close my tax free accounts. And as I pay the other accounts I will close them.

Sad to see how loyal clients are treated and that no one cal help me. Even the secure chat agents said they cant do anything. Basically it just tranfer or esculation but now of that helps me at this moment. Oh and the best part is that when I ask to be called back they can't do that as it an inbound call center. So I must run up my cell bill to get my money back.