Second time directed to the wrong queue for 1 hour!!
<p>Good Day! </p> <p> </p> <p>Can i please request that you have a serious look at your ticker issuing service... </p> <p>I arrived at the bank at 11h26 and was issues ticket number 72 for 'Other' service... Only to be told that i was issued with the wrong ticket by a 'non permanent' man.... AT FLIPPIN 12H26!! 1 HOUR LATER!! </p> <p> </p> <p> </p> <p>This is ridiculous as it is the second time i was placed in the wrong queue in several weeks... This is why people Hate going to the bank... We will rather pull our own teeth! </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)