Second hello Peter complaint, fnb doesn’t care

After over two weeks of waiting for you to sort out my insurance claim, I still have no response. This is my second hello Peter complaint and now feel as though you are forcing me to take legal action and close my accounts with you. You are violating the terms of your contract with me while I drive around a damaged car. I am tired of your lies and false promises. You have until close of business tomorrow to book my car in for repairs or I will be contacting the ombudsman and my attorneys next week. I will also not hesitate to move my accounts to another bank since you have no interest in looking after me as a client or fulfilling your contractual obligations. My emails to your *********** agent are going unanswered. This is not the way to handle clients. Two weeks and no feedback is simply disgusting and I expect better. I will have no hesitation in taking you on in court. Sort this out. Now.