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kC
kele C

1 reviews | Active since Oct 2018

14 Jan 2019, 14:29

Second complain, annoyed , very unhappy

After all the unknown debit order going off my account, I went to FNB bayside cape town and requested to close this account as my problems still continues,The colored lady who told me she is the manager told me i need to pay an amount of R 450 in order for the account to be closed, i then disputed this and was told i will be called in 3 days time with feedback.This was around 27 December 2018.

I never received that call,New account was opened and linked to this one. I was told the card will be delivered at the branch in 5 days and I was charged for it,8 days later is only when i received an sms telling me my card was only being ordered then.

I went to the branch to find out what is happening and i was told to wait for 4 more days, This whole time i am using e wallet to access my money, up until today I have not received any call, no card and I am back at work in Johannesburg. For the life of me i dont understand why FNB treat people with such little respect.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Jan 2019, 16:28
Official
Good day Kele, 

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

 As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to FNB Points of Presence who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)
kC
kele C's update15 Jan 2019, 08:38
Reviewer Update
How are you helping me , after placing this complain yesterday you go and block me from using the online app,What sick joke are you playing FNB???? Is this really how you treat people? so how must i access my money with no card and no app?