NY
Neville Y

1 reviews | Active since Mar 2009

20 Jan 2016, 15:18

Searching for an ATM only gives those out of order

Hi - it has annoyed me several times previously that I get to an ATM only to find it is out of order. I hop onto the FNB android app to find the next nearest ATM but the app will ONLY show me the out-of-order ATM where I am. This is rather silly.<br> <br> I have raised this through your call centre but OF COURSE NOTHING comes of it. FNB is usually quite clever but this is plain STUPID! <br> <br> How do you respond? Hope I don't have to resort to twitter to get wider exposure of this issue.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jan 2016, 15:37
Official
Hello nevilley,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 852066.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)