Scrupulous FNB

I have not received my money back from FNB, from the 29th of March, until this day, FNB has not resolved my problem/complaint, which is causing me immeasurable stress and anxiety. Because of FNB not returning my money back to my account I had to incur debt by borrowing the rent money and pay my landlord. FNB in the meantime is sending me emails which amount to nothing as I have not received the funds. I have provided all the proof they needed, the bank statement from my landlord's bank which indicate that the funds did reverse back. I have not received any satisfactory explanation from FNB as to the reason why my funds have not been returned yet.

The service is putrid to say the least. What kind of service is this from a brand that is FNB?? I feel taken advantaged of, I feel that they do not care at all and that they are shameless, to treat a customer like this.

I am even thinking of approaching the bank's Ombudsman with this because these are scrupulous business practices from them.