Scrupulous and Toxic Fnb

Fnb did not debit me on the 25th of December as per contractual agreement.

They kept quiet, after a week they demanded an astronomical figure as they said my account was overdue in payment.

I had made money available on the account they normally debit on the 24th of December but for unknown reasons they never debited.

I went to branch to get it sorted with all my proof of monies in my account to no avail on the 31st of December 2021.

On the 3rd I went back to the branch at 9:30am and left the branch at 14:00

In the branch I was made aware by the consultants that the collections department have no email address after being on the phone with this none existent department for over an hour without any help as the phone kept telling me agents were busy.

At around 13:00 I got a rare favour of speaking with an agent from collections who helped me. I was told it was a system error that is the reason they failed to debit.

My credit record has been adversely been affected due to the arrogance of the mighty Fnb

If indeed is true that Fnb has no email to the collections department, how serious is Fnb on building an inclusive economic ecosystem without arbitrarily destroying businesses and poor people who cannot challenge it?

Fnb stole 8 hours of my time, impaired my credit score.

Fnb has no regard to service