AC
Abbeline C

1 reviews | Active since Oct 2018

22 Oct 2018, 08:42

Schedule payment

I have been calling and logging calls with FNB for the last 2 weeks regarding a schedule payment that they refused to help me with they rather keep on dropping the phone in my ear the schedule payment went off from the account they never paid it over now i want the money back and they investigating for the last 2 weeks no one can tell me anything of where the money is . I want my money back as i need to pay this money and here the 25th is at hand and need to pay again

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Oct 2018, 09:17
Official

Good Day Miss A Campher

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

AC
Abbeline C's update22 Oct 2018, 09:25
Reviewer Update
good day thank you for the response i really hope that this will happen as i'm waiting for response for the last 2 weeks
AC
Abbeline C's update22 Oct 2018, 11:20
Reviewer Update
good day thank you very much for getting back to me . The money was found after we were told they never received the money from Fnb . I really appreciate your help regards abby