Scan to pay is a full-on ripoff. Money disappeared from my account after it literally made me pay twice. *******!

I have been banking with first national bank now for five years I think. I really haven't had that many complaints with their service or anything of the sort. My problem now is that I used the scan to pay feature on the 3rd of August and this thing charged me twice. The second payment never returned to my account and the store that I used it at will not refund my money. I can understand that because of cording to the records the payment only cleared once. I had to wait to get my bank statement so that I could go to my nearest branch and try and get the situation resolved. I finally was able to get my statement and even there it is stating that I only paid once. I have the incontact messages though to prove that I paid twice. I contacted FNB to also try and get this resolved through them. Instead I was referred back to my bank statement and the issue of my in contact messages was just ignored. They encourage us to use non-card methods to pay during the pandemic I do so and I get **********. It's unfortunate and absolute nonsense from both clicks and FNB. Very very very disappointing SMH