******** by FNB

Money was withdrawn from my account, for a funeral plan, which I had no knowledge of. I went into the bank and queried. They called their call centre, and after holding on for a very long time, I was told that I had activated this policy on an ATM machine. When I asked which ATM and the specific date, they could not furnish me with that information. I am in my mid 60's and have not knowledge of how to activate this. All I have ever done is withdraw cash. My belief now is, that they are targeting older clients who don't have technical knowledge of these things. Whereby they can **** them more easily. When I asked for their complaints department, they gave me an e-mail address, which I complained to, and expected an explanation. It is now 10 days later, and two emails later, and I have yet to get an answer from them. I see this in a very serious light and making this public, would make other unsuspecting people aware. I only discovered this two months later, because after the first withdrawal, I never received and SMS. I don't believe that this was done in error. I believe that this is **********.