1 reviews | Active since Dec 2016
********, time and again!
In December I get ********** R500 worth of ebucks because they do not know their own product. Then in January they make a similar mistake with a different product. I guess ignorance is bliss from their side - they won't have to pay for it.
I took our an fnb connect contract in January. They are supposed to allocate points toward my ebucks reward level which they didn't. Also in December they were supposed to award points for money into my unit trust.
FNB is as bad as all the rest
Good day Badservicesucks999,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB eBucks department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Badservicesucks999,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB eBucks department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)