KS
Kgaugelo S

1 reviews | Active since Sept 2013

23 Nov 2018, 15:14

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I'm really fed up with your service. Please do tell customers if you do not wish to service them anymore because right now I'm really just over it.. you've been *****ing from my account non stop.

Earlier in the year I opened credit account for ebucks purposes,well after few months of using it ,I didn't find it beneficial to me because I was paying more charges than what I was told even when I'd use my own money. Between june and July I requested to cancel the account n I didn't owe anything.the account was cancelled but then sometime in August they reopened the account because you claimed I owed charges,well you took your money n still left the account open,I then requested once again that you close the account right after the debit,then you did and then now again 3 months later you debit some funds from my account related to the credit card n you have this account opened again. Like I don't understand what the **** is going on,this is really not cool n I just can't take this bull**** again... I've constantly asked you to close this account but you keep reopening it and *****ing from me.

If you don't wanna service me anymore please do say so .

I want to report you to ombudsmen because you are definitely taking an advantage you *******.

You better bring my money bav back and ****en close this account for good

And I want my money back .

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Nov 2018, 13:48
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.

The reference number is ***NF.

Regards 

Hello Peter Complaints Team

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