SM
Sindi M

1 reviews | Active since Jul 2017

01 Sept 2018, 09:40

****MED twice with FNB: 2nd unathourised debit in less than (6) months on my FNB account

On the 29th of August I received a call from one of FNB CCC Agent's stating I qualify for a FNB Gold Card upgrade - then to the same agent I talked to him saying that I received a "phishing sms" from Hands at Work stating that want to debit R115 from my account, which had my ID number leak. I reported the incident that the debit was unathourised, as I don't know that company.

Now today the 1st of September 2018, that debit went through and money was debitted from my account without my consent.

Bare in mind this is the 2nd **** incident that happens to me with FNB in less than (5) months.

Now I don't feeI I can trust FNB because I've banked with Capitec Bank for the past 7 years and never experienced such. I regret the day I opened an account with FNB.

I'm done with FNB, closing account as off today.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Sept 2018, 10:22
Official

Good Day Sindi

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***