****MED BY THE ATM

I WENT TO BOSMAN STATION FNB ATM ********** 4 TO WITHDRAW ON 16/11/2018 AROUND 15H25, THE TRANSACTION WENT THROUGH HOWEVER THE MONEY WAS NOT EXACTLY WHAT I REQUESTED, MY REUEST WAS FOR R600 ONLY R200 POPPED OUT THE ATM WITH ONE NOTE OF R100 AND 2 NOTES OF R50 RANDS. DUE TO FRUSTRATION I TRIED TO WITHDRAW ANOTHER R600 AND IT POPPED OUT AS REQUESTED.

I WROTE AN EMAIL AND STATED MY FRUSTRATION, THEY REP**** TO SAY I MUST GO TO THE NEAREST BRANCH AND FILL IN THE DISPUTE FORM. I DID AS REQUESTED. ON TUESDAY I RECEIVED A CALL FROM A CONSULTANT AT FNB ASKING QUESTIONS WITH REGARDS TO WHAT HAPPENED ON THAT DAY. I DID EXPLAIN TO HER AS WHAT HAPPENED SHE EVEN WENT FURTHER TO ASK IF I TOOK TIME TO TAKE CASH ON ATM, MY ANSWER HER WAS THAT YES BECAUSE WHEN I WAS BUSY ON THE ATM I RECEIVED A CALL WHICH LED TO A DELAY FOR TAKING MONEY WHICH I THINK MIGHT BE THE REASON I DID NOT GET ALL THE MONEY.

TO MY SURPRISE TODAY I HAVE RECEIVED AN SMS NOTIFYING ME THAT THE REQUEST IS BEING DECLINED WITH NO REASONS STATED, I HAVE TOOK IT UPON MYSELF TO CALL FNB AND DEMAND THE REASONS BEHIND THE SMS. I FOUND IT VERY DISTURBING FOR THE BANK TO SAY THEY DO NOT SEE ANY WROING DOING AS THEY HAVE CHECKED THE MACHINE AND IT BALANCES WHEREAS I HAVE LOST MY MONEY ON THE SAME MACHINE. I NEED ANSWERS AS WHERE DID THE R400 GO AND HOW? BECAUSE IF IT WAS ****MMED THERE WAS NO WAY THAT THE SECOND TRANSACTION CAN GO THROUGH CORRECTLY.

I NEED TO KNOW WHERE DID THE MONEY GO, HOW AND WHY ???