****med by FNB for the 3rd time since banking with them

I have never been so disappointed with FNB like I am at this moment. They are honestly ******* and have no care for their customers. 4 transactions went off last week Friday (26 August 2022) almost taking R7000 from my account. When I picked up the problem I immediately called them to cancel the card. Mind you all this happened when my card and phone were with me. instead of them refunding my money that was taken they telling me their turn around time is 7 to 30 working day. So how am i supposed to survive while I wait for all those days. My friends money was returned within 3 day at ABSA. FNB shows no care for their customers. What is there to investigate for so long while they could see the money when **********ly from my account. No one has even called to show that at least something is being done. These transactions are so ***** it's clearly an inside job and their employees use our hard earned cash to **** us.