****MED BY FNB BANK

Good day, my name is Athandiwe Xasa. I’m writing this review with such grief and disappointment by FNB bank, if it was for me I would not even give a star but had to in orders to be able to continue.

On the 17 Dec 2021 I noticed on my bank App 2 amounts have been debited off my account with unfami**** reference “Zonke Bonke”, an amount of R485 debited on the 14/12 and R1340 on the 16/12. Immediately I called FNB to report this, after an hour of being on the line holding and being transferred left right and centre as I could not be assisted. It was either they could not see any debit orders of these 2 amounts or they cannot access my account as I have a premium account and only premium department can assist. Eventually someone was able to see what I was seeing on the app, lady called Tebogo Molubi. This lady asked where is my card and I confirmed it was with me, in the wallet, she then informed that it was used for online purchase. Also asked if did I buy anything online and of course I denied and gave track of the recent activities on of my card. Which was paying clothing account (foschini) and booked intercape bus, which were reflecting on the App. The card was immediately cancelled and a ***** case was logged, case ***-*** and I was told it will take 7-14 days to receive feedback as investigation will take place.

On the 4th Jan 2022 I received a chain email from FNB bank, reading as follow: “Dear Athandiwe C. Xasa We refer to your recent enquiry regarding transactions on your account. We regret to inform you that we are not in a pod to accept liability for the costs incurred and have no alternative but to hold you responsible for the transactions debited to your account 14 Dec and 16 Dec 2021, to the value of R1 825. The decision to decline your request •This card was in your possession and the pin personal identity number is known to the card holder exclusively. •This case could not be linked to any other reported ***** cases. •The transactions occurred in the area where you normally transact.”

So basically I’m the one who made the purchase according to FNB bank but I’m that stupid to report a ***** case, for my own doing. The pin is known exclusively my me, but I’m under a bank branch which has employees who work with my account. The area where this occurred is normally where I transact but when I called FNB demanding to know this area and address where this purchase was made and sent, the lady I spoke to dropped the phone on my ear.

FNB bank is a ******* and ********* with no respect for one’s money, such a disappointment. I’m glad I paid off their credit card now I’m terminating this partnership in peace and I don’t and will never recommend it to anyone, not even my grand children one day.

Till this very end I have not received my money, instead when I check the App transaction dates for these 2 debits has changed the R485 is now dated 21/12/21 and R1 340 18/12/21, yet I’m the one who made the purchase but I guess I’m able to change dates too.

To think of the financial obligations I had this festive season but yet loose such amount of money😡. Not having a bank card was another nightmare - I’m impatiently waiting for the day to be completely off FNB bank books🙆🏽♀️.

DISAPPOINTMENT DISAPPOINTMENT DISAPPOINTMENT!!!

Thank you