****med and not assisted by your bank

<p>I was ****med with my bank account where by someone hacked into my cellphone banking and took an instant loan on my name of an amount of R3400. However I contacted the ***** department of first national bank and I also went into the first national bank branch whereby they have assisted me and was advised that I will not be paying for the Loan the lady by the name of Deshnee Mudaray in the Phoenix branch of fnb advised me that I will not pay for the loan however it will be investigated. It's gone weeks and nobody has contacted me yet with feedback I did my duty and opened up a case at the police station and gave them all the documents required. I don't feel sale with my own bank anymore and I have been with fnb for such a long time. I need this to be resolved as soon as possible and that loan removed from my name as it effects my credit scoring. A guy by the name of Steven from the ***** department promised to call me and no one did.</p>