**** WITHIN FNB

FNB REACHING A CONCLUSION BASED ON ASSUMPTION <br> <br> Please be advised that I am not happy with the response received as the ATM retained my card and the time the card was being inserted the screen went red and we tried to cancel nothing happened and no one destructed or took the card from the ATM and we did not even move by the time I was calling to cancel the card there was a lady answered the phone and who claimed that she can't pick up y identity number from their system and she just hang up the phone on me and I called the second time that is when I got assisted by a guy who was able to log a ***** query and sent me the documents on Sunday 24/05/2015, no one took my card except it was retained by the ATM and suddenly in few minutes after the card was retained by the ATM money was going out of my account at an Engen garage. I AM NOT AT ALL HAPPY WITH FNB AS THIS INCIDENT HAPPENED AT THEIR ATM <br> <br> <br> And also need the report of the investigation took place on this as I want to review it as well and see<br> <br> <br> I AM SO SICK AND TIRED WITH FNB COMING TO A CONCLUSION OF NOT WANTING TO REFUND MY MONEY