**** on my account

<p>On the 03 March i was trying to ship an item that i bought for my son from UK to SA..I got a courier service vian online i then paid by debit card on the 02 March 2017 an amount of R1310.58 but immidiately after making that payment i then realised that these guys are nothing else but ****s.The worse thing that happened after making my first payment was that they debited my account three times in a row</p> <p>I reported the incident to the bank on the following i even went to the branch to complete the form and everything by then the amount was still showing under pending on my account .I was then assured that it will remain pending until the investigation has been finalised but to my suprise just two days down the line the money was taken off my account despite all the assurances from two FNB customer representatives..For some strange reason only two transaction were reversed back to my account but the rest were not..When i made a follow up with FNB i was told that i need to provide a proof that i never received my item from that bogus company and my answer was simple HOW CAN I GET THE PROOF FROM THE ****..From then i could not get an answer from the consultant</p> <p>What came to my mind is that FNB does not have the interest of its customers at heart because the response and the number of complaints i have laid no one has ever even bothered to call me except the guy from the branch who was hepling me to complete the form</p> <p>I know that FNB will drag its feet as this matter does not affect them that much its only me that is suffering from the other end</p>