**** Insurance

I am writing today to complain about the poor service I received , My house was broken into and the cellphone(Samsung A5) was ****** – Insured Sum R7867.41, I followed the claims process on. The results of which I am unhappy with.

Mr Connor Coetzee at no time made me aware of the fact that the replacement cellphone was less the value insured, which I find highly inappropriate. I subsequently paid the R850(excess) to Cellcity and received a replacement at a lesser value unbeknownst to me.

After the cell phone insurance debit order, went off, I received an insurance cancellation email, as the replacement device, Samsung A30 Blue serial number (Sum Insured R3 890.00), was under the value of the minimum sum insured of R4700.

I have been with FNB you since 2006 and have never encountered such treatment before. After enquiring a cash payment, and return of their unopened A30 I was told they don't do that.