**** Funeral Policy Telemarketer

I received a phone call from this funeral cover telemarkerter number: *** yesterday and the lady started telling me my names, residential address and my account number and said that the first premium will go off from my FNB account at the end of September and thanked me and hung up before I could even agree or decline the offer. I called FNB Premier banking line and asked them to stop any debit order that will come off from my account at the end of September and the consultant said that it is not possible as they can only see the debit order after it has gone off and I should call back and ask them to reverse the money. How is this possible that I have to wait and call back when I tell them to stop the payment before it happened? What if the money can't be retrieved? Considering the bank charges we pay, I am disappointed that the bank can't do anything about this even though I, the account holder instructs them to not process the request. She then told me that alternatively I must find out who they are and stop them even though I just told her that I do not know these people and I can't find them.