GT
Gladwin T

1 reviews | Active since Oct 2017

08 Oct 2017, 12:54

**** BETWEEN AVIS AND FNB

In month of September I've rented car in 3 separate occasion Money was RESERVED by FNB as my bank on behalf of Avis , The agreement is once car is returned Avis is to debit my account for all that is due to them . When Avis debit my account ,FNB releases the amount by debiting from my Available Funds instead from already RESERVED amount . Now that FNB has to release the money that was RESERVED they telling me that Avis has released that money into my account , yet they FNB as my bank they can't indicate to me when was the money released and how much was released because I DIDNT receive any notification indicating amount credited into my account nor does FNB systems indicate the amounts or transaction allegedly performed by Avis into my account yet the expect me to take their word for it that money has been credited into my accountaccount.

FNB is passing a buck to Avis , Avis says must speak to my Bank Amount for two transaction disputed is R 2993.89 & R 5309.15

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Oct 2017, 09:05
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)