*********** in FNB

On the 27th January 2020 my mother (aged 82) went to FNB Lynnwood Ridge to transfer money from her savings account to her current/cheque account. She was approached by a consultant and she explained to him what she wanted to do. He said that she will lose about R3 000.00 if she does the transaction that way and said he will advise her later exactly what to do.

She left the bank without doing the transfer. Ten minutes after arriving home she received a call from a man claiming he was from FNB Head Office and he was calling with regards to the transfer. He then requested her to verify all her details, which she did.

After giving him the details she suspected something wasn’t right and rushed back to the bank (FNB Lynnwood) the same day were she reported it, they then took her bank card and destroyed it. A purchase of R17 785.41 was made by “Chillpay in Bangkok” on the 31st January 2020. My question is how can a purchase be made four days later (31/01) on the card that was “supposedly” destroyed on the 27th January 2020???????? Was the card even cancelled??????

A ***** case has been opened at the Stillbaai Police Station (CAS 62/2/2020) – Constable Mabanly. My mother has been at FNB Stillbaai branch on three (3) occasions with no assistance from FNB ***** Division. From the 27th January 2020 to date we have not received as much as a call or a reference number from FNB ***** Division.

It is clear that someone working at FNB gave out her details for some *********** to phone her and get all her personal information.