cD
candice D
1 reviews | Active since Aug 2014
27 Jul 2015, 09:40
****
Hi i have just been debited from a company called LIFE BEN with 2 amounts which I have never subscribed to or given my personal details. Please can you reverse the charge and put a stop order.
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FNB (First National Bank)'s replyOfficial
27 Jul 2015, 09:52Hello candicedrabble,
I acknowledge receipt of your complaint regarding a debit order on your account.
Unfortunately we are not able to help you with the debit order on your account.
We are not party to the agreement between you and the entity originating the debit order.
If this is an unauthorised debit order, please visit your FNB Branch to fill in a dispute form for the amount to be returned back into your account.
Alternatively you could call the Contact Centre on *** opt 2 for assistance with the reversal.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
I acknowledge receipt of your complaint regarding a debit order on your account.
Unfortunately we are not able to help you with the debit order on your account.
We are not party to the agreement between you and the entity originating the debit order.
If this is an unauthorised debit order, please visit your FNB Branch to fill in a dispute form for the amount to be returned back into your account.
Alternatively you could call the Contact Centre on *** opt 2 for assistance with the reversal.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply27 Jul 2015, 09:52
Official
Hello candicedrabble,
I acknowledge receipt of your complaint regarding a debit order on your account.
Unfortunately we are not able to help you with the debit order on your account.
We are not party to the agreement between you and the entity originating the debit order.
If this is an unauthorised debit order, please visit your FNB Branch to fill in a dispute form for the amount to be returned back into your account.
Alternatively you could call the Contact Centre on *** opt 2 for assistance with the reversal.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
I acknowledge receipt of your complaint regarding a debit order on your account.
Unfortunately we are not able to help you with the debit order on your account.
We are not party to the agreement between you and the entity originating the debit order.
If this is an unauthorised debit order, please visit your FNB Branch to fill in a dispute form for the amount to be returned back into your account.
Alternatively you could call the Contact Centre on *** opt 2 for assistance with the reversal.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)